If you’re tired of downloading an app for every other thing you need, you might want to consider using a chatbot. Just fire a simple text message to your food delivery service or cab-hailing company, and you are good to go.
A bunch of Indian startups are working to develop chatbots, or software that simulates human conversation and gives customers answers to queries. Developers say there is great potential for chatbots, especially in a bandwidth-conscious country like India.
A chatbot (‘bot’ comes from the word ‘robot’) is essentially an artificial intelligence tool built into a chat platform.Simply put, instead of going through countless app or website menus, one can simply chat with a computer to get things done -be it ordering food or browsing the day’s news. More
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